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Responsible Gambling

“Responsible Gambling” is a broad concept that aims to ensure gambling is conducted in a manner whereby the potential for harm associated with problem gambling is minimised.

It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of service providers.

Responsible gambling has regard to the context in which gambling occurs, the inducements made to gamble, the way the gambling service operates and the integrity of the gambling operator.

The aim is to enable persons to make informed decisions about their participation in gambling and, if harm has occurred, to access gambling help services.

What determines problem gambling?

Problem gambling occurs where a vulnerable consumer lacks control over their gambling, particularly the scope and frequency of gambling, the amount of money gambled and the amount of time devoted to gambling. The negative consequences of problem gambling may include:

  • the gambler suffering excessive financial losses relative to the gambler’s means;
  • adverse personal effects on the gambler and/or their family;
  • adverse affects on employment and work performance;
  • other costs which are borne by the community.

Do bookmakers help promote responsible gambling?

All bookmakers are committed to sharing responsibility, with Governments and communities, for helping problem gamblers to identify their problem and seek assistance.

They do this by:

  • allowing our customers to set a pre-commitment or deposit limit;
  • allowing customers to self-exclude (either temporarily or permanently) from betting;
  • providing Responsible Gambling information and messages to customers;
  • training staff about Responsible Gambling;
  • referring customers who are at risk of problem gambling to gambling-related support services.

What gambling-related support services are out there?

You can call the Gambling Helpline on 1800 858 858 or visit:


Help is just a click away. Available immediately, there is no need to make an appointment to access free 24/7 support via chat or email. It's free, easy and convenient and available to anyone affected by a gambling concern.

Read stories of recovery from gambling problems or join forums and share their successes, frustrations, stories and strategies for beating gambling problems.

There are many free resources that you could find helpful in understanding your situation and the options you have for dealing with it.

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